1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Business Information: Business name, address, industry, and payment details
- Client Information: Information you enter about your clients (names, contact info, appointment history)
- Usage Data: How you use our service, features you interact with, and performance data
- Device Information: IP address, browser type, device type, and operating system
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our service
- Send appointment reminders and notifications on your behalf
- Process payments and prevent fraud
- Provide customer support and respond to your requests
- Send you updates, marketing communications, and promotional offers (you can opt out anytime)
- Analyze usage patterns to improve user experience
- Ensure security and prevent misuse of our platform
3. Information Sharing
We DO NOT sell your personal information. Ever. We only share information in these limited cases:
- Service Providers: Third-party companies that help us operate (like payment processors, email services, and hosting providers)
- With Your Consent: When you explicitly authorize us to share information
- Legal Requirements: If required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We take security seriously:
- All data is encrypted in transit (SSL/TLS) and at rest
- Regular security audits and penetration testing
- Automatic daily backups
- Two-factor authentication available
- GDPR and CCPA compliant
- SOC 2 Type II certified infrastructure
5. Your Rights
You have the right to:
- Access: Request a copy of all data we have about you
- Correction: Update or correct your information anytime
- Deletion: Request deletion of your account and all associated data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing emails anytime
- Object: Object to certain data processing activities
6. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
- Provide personalized experiences
You can control cookie settings through your browser. Note that disabling cookies may limit functionality.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we keep data for 30 days (in case you change your mind), then it's permanently deleted. We may retain certain information longer if required by law.
8. Children's Privacy
Our service is not intended for anyone under 18. We don't knowingly collect information from children. If you believe we've collected information from a child, contact us immediately and we'll delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data according to this privacy policy.
10. Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes via email or through the service. Continued use after changes means you accept the updated policy.
Contact Us
Questions about privacy? We're here to help:
- Email: [email protected]
- Address: 123 Main Street, Suite 100, San Francisco, CA 94102
- Phone: +1 (555) 123-4567